Privacy Policy
CIAO DELIVERY SERVICES L.L.C (“Ciao”, “we”, “us”, or “our”) is committed to protecting the privacy of all users of our website and recipients of our delivery, logistics, warehousing, and order-management services. This Privacy Policy explains how we collect, use, store, disclose, and safeguard personal information in connection with the services we provide. By accessing our website or using our services, you acknowledge and agree to the terms of this Privacy Policy. For the purposes of this Privacy Policy, “personal data” refers to any information that identifies, relates to, or can reasonably be associated with an identifiable individual.
1. Information We Collect: We may collect personal contact information necessary to process and complete deliveries, including your full name, mobile number, email address, and delivery address (including area and city). Where required for routing and service accuracy, we may also collect GPS location data. Delivery instructions or notes, as well as proof of delivery, such as a signature, timestamp, or delivery photograph, may also be collected and used solely to ensure accurate and secure delivery of our services.
We may also collect information from commercial clients and business partners needed to establish and maintain a service relationship, including company details, the contact information of authorized representatives, billing and invoicing details, and operational instructions required to perform delivery, logistics, warehousing, or order-management functions. This information is used exclusively for business administration and service execution.
In the course of providing delivery and logistics services, we may collect operational data such as delivery history, route and tracking information, warehouse scan data, order movement details, driver logs, and fleet-related records. This information enables us to manage service quality, operational accuracy, compliance, and performance.
When you visit our website, we may collect technical and analytical information such as your IP address, browser type, device type, pages visited, navigation patterns, and data collected through cookies or similar tracking technologies. This information does not identify you personally unless combined with other data and is used to improve website performance, security, and user experience.
Ciao does not knowingly collect personal data from individuals under the age of 18. If we become aware that such information has been collected inadvertently, we will delete it promptly.
2. How We Use Your Information: We use the information we collect to process, manage, and complete deliveries and logistics services; communicate with users regarding service status or support requests; verify addresses and ensure accurate routing; enhance operational performance and user experience; maintain and improve our website; comply with legal and regulatory requirements; and prevent fraud or misuse of our services. We do not sell or rent personal data to any third party for any purpose.
3. Sharing of Information: We may share personal information with our delivery agents, logistics personnel, and authorized operational teams strictly as necessary to complete delivery and service obligations. We may also share information with trusted third-party service providers who support our IT systems, hosting, tracking tools, analytics, or customer support functions, all of whom are bound by confidentiality and data-protection obligations. Where we perform delivery services on behalf of a commercial client, we may share relevant delivery confirmation data or operational information with
that client to facilitate order verification and service completion. We may also disclose information when required by UAE laws, regulatory authorities, or court orders, or when necessary to protect our rights, operations, users, or the public.
4. Cookies and Tracking Technologies: Our website may use cookies and similar technologies to recognize returning users, improve website functionality, support analytics, and enhance navigation. You may disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled.
5. Data Security: We implement appropriate technical and organizational measures to protect personal information, including secure servers, encryption technologies, restricted access, and internal security protocols. While we take reasonable steps to safeguard information, no method of data transmission or storage can be guaranteed fully secure, and we advise users not to send sensitive information through email.
6. Data Retention: We retain personal and operational data only for as long as necessary to fulfil the purposes for which it was collected, including completing services, meeting contractual obligations, complying with legal and regulatory requirements, resolving disputes, and supporting internal audit needs. Once the retention period expires, data is securely deleted or anonymized in accordance with applicable laws.
7. Your Rights: You may request access to your personal data, request corrections to inaccurate or outdated information, or request deletion of your data where such deletion is legally permissible. To exercise these rights, you may contact us using the details provided below.
8. Third-Party Websites: Our website may contain links to external websites. We do not control, endorse, or assume responsibility for the privacy practices or content of any third-party websites.
9. Changes to This Privacy Policy: We may update this Privacy Policy from time to time. Any changes will be posted on our website and will take effect from the date indicated in the “Last Updated” section above.
10. Contact Us: If you have any questions regarding this Privacy Policy or wish to make a data-related request, you may contact us at:
info@ciao-delivery.com
CIAO DELIVERY SERVICES L.L.C
Dubai, United Arab Emirates